Navigator help
We explain where you are, what the options are and what to do next. Diagnosis and treatment stay with your doctor.
Who this is for
Four common situations and the format people usually start with.
For your route: Change the route
Two formats of help
Introductory consultation
Understand your situation and the next step
4,900 ₽
30–40 min online + written summary
What is included
- Plain-language overview of the stage your doctor has described and which options are usually considered
- Route map: examinations, state-funded vs paid pathways, timelines
- A list of questions for your surgeon and what to bring to the appointment
- Written summary within 24 hours
Not included: Diagnosis, treatment prescription or image interpretation — only your treating physician does this in person
Send a requestFull case management
From the first question to choosing a clinic and surgeon
34,900 ₽
Organisational support for 30 calendar days from the first call; extension by separate agreement
What is included
- Everything in the introductory consultation
- Structuring your documents and imaging for the clinics
- Shortlist of 2–3 clinics and surgeons with reasoning: volumes, specialisation, robotic systems and implants
- State-funded route: documents, and for the VMP quota — commission and quota ticket; or a paid-programme estimate
- Help with booking and admission preparation; organising rehabilitation according to your treating doctor's plan
- Chat support for 30 days from the first call
Not included: Medical services: diagnosis, treatment and surgery are provided by the chosen clinic under its own contract
Send a requestData verified
The price is fixed in the invoice.
Full comparisonHide the comparison
| What is included | Introductory consultation | Full case management |
|---|---|---|
| Price | 4,900 ₽ ≈ €50, for reference | 34,900 ₽ ≈ €390, for reference |
| Format and term | 30–40 min online + written summary | Organisational support for 30 calendar days from the first call; extension by separate agreement |
| Plain-language overview of the stage your doctor has described and which options are usually considered | included | included |
| Route map: examinations, state-funded vs paid pathways, timelines | included | included |
| A list of questions for your surgeon and what to bring to the appointment | included | included |
| Written summary within 24 hours | included | included |
| Structuring your documents and imaging for the clinics | not included | included |
| Shortlist of 2–3 clinics and surgeons with reasoning: volumes, specialisation, robotic systems and implants | not included | included |
| State-funded route: documents, and for the VMP quota — commission and quota ticket; or a paid-programme estimate | not included | included |
| Help with booking and admission preparation; organising rehabilitation according to your treating doctor's plan | not included | included |
| Chat support for 30 days from the first call | not included | included |
| Not included | Diagnosis, treatment prescription or image interpretation — only your treating physician does this in person | Medical services: diagnosis, treatment and surgery are provided by the chosen clinic under its own contract |
Contraindications may apply. Consult a specialist.
How it works
The first three steps are the same for both formats.
Step 1. Request
You leave your name, a contact and a few words about your situation.
Step 2. Call
Online, with or without video. We go through where you are, which options are usually considered and what to ask your surgeon.
Step 3. Written summary
The route, a document list and questions for your doctor. Easy to take to your appointment.
Step 4. Case management
Full format only: a shortlist of clinics and surgeons, the state-funded or paid route, admission preparation.
Who you talk to
Bagrat Dzhavakhyan
Treatment navigator, portal author
More than 10 years in joint replacement: alongside surgeons in operating rooms, with clinics and with robotic surgery technology. I know the patient route from the inside, from the first X-ray to discharge.
Not a doctor: does not diagnose or prescribe treatment. Treatment decisions stay with your physician.
The medical sections of the portal have not yet been reviewed by a doctor.
Send a request
We reply on working days, within 24 hours, in the channel you prefer.
Request received
- We will write to you via {channel} on working days, within 24 hours
- We agree on a time
- A 30–40 minute call
Or write to us directly:
Boundaries and data
What we do not do
The services are informational, consulting and organisational in nature and are not medical services[1]1Федеральный закон № 323-ФЗ «Об основах охраны здоровья граждан», ст. 36.2 — КонсультантПлюс, 2011To the list of sources →.
- We do not diagnose or decide whether you need surgery.
- We do not prescribe treatment or name medicines.
- We do not read scans or reports; we only help put them in order for your doctor.
- We do not promise a treatment result: it depends on many factors.
- We take no fees from clinics for referring patients.
If you feel unwell right now — severe pain, swelling, fever after surgery, shortness of breath — do not wait for the call. Call 112.
How your data is protected
We process personal data under the Russian Federal Law on Personal Data[2]2Федеральный закон № 152-ФЗ «О персональных данных» — КонсультантПлюс, 2006To the list of sources →. Databases, backups and files are stored on servers in Russia.
- Do not put diagnoses or documents in your request: the form takes only your name, a contact and a short comment.
- Documents are shared later, with separate consent and through a secure channel.
- The consent boxes are not ticked in advance, and each text opens from its link.
- On request we delete your data, except what the law requires us to keep.
Details are in the privacy policy.
Price and refunds
Prices are for reference; the terms are set out in the terms of service. After your request we agree a time and send a payment link or an invoice.
Case management lasts 30 calendar days from the first call; extension by separate agreement.
- The call did not take place — we refund the full amount.
- You cancel after work has started — we refund the payment minus actual costs[3]3Закон РФ № 2300-1 «О защите прав потребителей», ст. 31–32 — КонсультантПлюс, 1992To the list of sources →.
- You can move the call if you tell us 12 hours in advance.